FAQ's

We accept Zelle, Cash, ACH, and Check payments (if cleared 10 days prior to the event date).

Yes, delivery charges depend on order size, location, difficulty in access and time of day.
Please call our customer service department for delivery quotes.

Tip Top Party Rentals will set up and take down all heavy equipment (canopies, dance floor and stages) at no additional charge. If you need us to set up your tables and chairs, there will be additional charges and arrangements must be made in advance. However, set up does not include linen and table settings.

The sooner you reserve your rental equipment, the better. This is especially true for large events and holiday orders.  Availability of all rental items is on a first come first serve basis.  Our high quality rental items are priced very low and we tend to book up quickly on popular colors and weekends.

Yes, we can handle most last minute additions. All items are subject to availability. The sooner you make the additions; the greater possibility your color scheme is still available

We require a signed invoice on file and a 25% non-refundable down payment to reserve the items for your event date. All orders must be paid in full no later than one day prior to the delivery date.

Delivery/Pickup hours are 10:00 a.m. to 6.00 p.m.  Timed delivery, after hours and night pick ups are available for a premium.

Our minimum order required is $150 plus delivery fee

We are happy to provide a Certificate of Insurance (COI) upon request. Please note that an administrative fee applies, which may vary depending on the specific requirements, venue guidelines, and overall scope of your event.

To ensure timely processing, we recommend submitting your COI request along with all necessary details (such as venue name, address, coverage requirements, and any additional insured wording) as early as possible.

All china, glassware and flatware should be clean of food and rinsed before returned in their delivery containers.

We do not charge tax on our rentals, delivery, labor, or permits.

At this time, we only offer event rentals for locations within Los Angeles County and Orange County. We do not provide out-of-state or international shipping or services.

If you have any other questions, please feel free to call us at (818) 425-4920.
One of our friendly customer service representatives will be happy to assist you.