Rental Policy

All rental items are available on a first-come, first-served basis.
To confirm and reserve equipment for your event, both of the following are required:
- A signed invoice on file, and
- A 25% non-refundable deposit based on the total invoice amount.
Reservations are not guaranteed until both items are received.
Verbal requests or tentative bookings that do not meet these requirements are considered inquiries only and remain subject to availability at the time of completion.
The remaining balance is due no later than one (1) day prior to the scheduled delivery date.

Rental rates are based on a one-day event, regardless of actual usage.
Additional fees apply for multi-day rentals and must be arranged in advance.
Standard delivery is typically scheduled for the day before or day of the event, with pickup occurring the day after, during normal business hours.
All rates are subject to change without notice.

Delivery and pick-up fees are round-trip and based on ground-level access.
Equipment will be stacked or bagged neatly at delivery, and must be similarly stacked/bagged for pick-up.
Standard delivery/pick-up hours:
Monday – Saturday | 10:00 a.m. – 6:00 p.m.
After-hours or timed delivery/pick-up is available for an additional charge.
Additional charges will apply if:
- No one is present at the delivery or pick-up location.
- There are stairs, elevators, or long walking distances not disclosed in advance.

Setup and strike-down of heavy equipment (e.g., canopies, dance floors, and stages) are included at no additional charge.
Table and chair setup/strike-down is available for a fee and must be arranged in advance.
Setup does not include linens or table settings.
Setup instructions or layout diagrams should be emailed or faxed to our office prior to delivery.

Once linens are reserved, no cancellations are allowed.
If linens are moist, do not bag or bundle—they must be laid flat to dry completely.
Note: Mildew cannot be removed.
All linens must be returned:
- Free of burns, wax, tears, pins, tacks, abrasions, etc.
- Shaken out of food, petals, or other debris.
Damaged linens will incur a replacement fee equal to three (3) times the rental rate.

All items are provided clean, polished, and ready to use.
Items must be returned clean—free of food residue and rinsed.
- A 20% cleaning fee will apply if items are not properly cleaned.
All items must be placed in their original crates and boxes prior to return or pickup.

Customers assume full responsibility for all rental items from time of delivery to time of return.
Customers are responsible for:
- Any lost or broken items, which will be charged at replacement cost.
- Ensuring that all items are secured and protected from weather.
Any shortages or malfunctioning equipment must be reported before the event begins.
- If outside business hours, leave a message on our office voicemail.

All confirmed orders are subject to a 25% non-refundable deposit.
Orders canceled:
- 48 hours prior to delivery will incur a 50% cancellation fee.
- Within 24 hours of delivery will incur a 100% cancellation fee.
Any reductions or changes in quantities must be finalized at least one week prior to delivery to avoid cancellation fees.